India’s one of the leading Mumbai IT Pro User group has organised an exclusive session on ITIL – A Broad Overview. The IT Infrastructure Library (ITIL®) is a collection of best practices in IT Service Management. ITIL is intended to assist organizations to develop a framework for IT Service Management. Worldwide, ITIL is the most widely used best practice for IT Service Management.
ITIL® is relevant to anyone involved in the delivery or support of IT services. Whether you’re managing day-to-day IT services, or establishing and refining existing processes, ITIL® can help you apply internationally proven Best Practices for the IT services and the support you provide.
Participants will understand how an integrated framework, based on ITIL® best practice guidelines enables an organization to support and deliver quality IT services.
WHO CAN ATTEND:
IT Service Management Professionals
IT Service Providers
Quality Assurance Professionals
Application, Project and Business Managers directly involved in IT
Consultants who want to implement ISO/IEC 20000:2005
Any member of an IT organization in delivery of IT services
IT Managers
IT staff and process owners
IT Consultants
Key Business Users
IT Developers
IT Auditors
IT Management
BENEFITS
- Cut down costs of your company
- Employ IT more wisely
- Reap the maximum benefit out of available resources
- Effect change in the existing system
Time: 3:00 PM – 6PM
Dates:11th July 2009
Venue: Microsoft Corporation (I) Pvt. Ltd. Windsor bldg, 4th Floor, Kalina, Santacruz (East),
Mumbai 400 098, India
